Gold is designed for organisations that want more than a remote helpdesk. It currently costs £100.00 + VAT per supported user per month and adds onsite support and a more proactive service relationship to the Silver foundation.
Everything in Silver
Gold includes Microsoft 365 Business Premium, remote helpdesk, Windows and Microsoft 365 management, endpoint monitoring and day-to-day support.
Onsite support included
Where a problem needs physical attendance, Gold includes onsite support subject to location, service terms and practical scheduling.
Priority handling and proactive reviews
Gold customers receive priority handling and proactive service reviews, making the package better suited to organisations that want regular oversight rather than only reactive ticket resolution.
Useful for offices and multi-site businesses
Businesses with offices, shared equipment or a greater need for hands-on support can benefit from having onsite support explicitly built into the service level.
Frequently asked questions
How much is Gold?
Gold is currently £100.00 + VAT per supported user per month.
Does Gold include onsite support?
Yes, subject to the service terms, geography and practical scheduling.
What is the difference between Silver and Gold?
Gold includes everything in Silver and adds onsite support, priority handling and proactive service reviews and account management.