Silver is the core 39D managed support level. It is priced at £65.00 + VAT per supported user per month and is intended for organisations that mainly need dependable remote IT support during the working day.
What Silver includes
Silver currently includes Microsoft 365 Business Premium, remote helpdesk support, Windows and Microsoft 365 management, endpoint monitoring and day-to-day IT support.
Support Monday to Friday
Standard support hours are Monday to Friday, 08:00–17:00, excluding bank holidays unless otherwise agreed.
Suitable for remote and hybrid users
Because the service is remote-first, Silver works particularly well for businesses with home workers, small offices and staff spread across several locations.
Pair Silver with a managed laptop
Silver can be selected alongside Dell Latitude, HP EliteBook or HP ZBook rental plans, giving the employee a laptop, Microsoft 365 and support under one monthly plan.
Frequently asked questions
How much is Silver?
Silver is currently £65.00 + VAT per supported user per month.
Is onsite support included?
Onsite support is part of the Gold level rather than the standard Silver package.
Does Silver include Microsoft 365 Business Premium?
Yes. Microsoft 365 Business Premium is included for supported users.